Shipping policy

Processing Times

  • All TICKET/GIFT BOX orders are hand-made within 1-2 business days 

  • All PRINT orders are hand-made within 1-3 business days
  • All LARGE ORDER orders (such as wedding/business stationery) are handmade within 5-10 business days

  • Orders placed on weekends or public holidays will be processed the next working day.

 

Shipping Rates & Delivery Estimates

  • Shipping is calculated at checkout.

  • Standard delivery within the UK: 1-3 business days.

  • International delivery: 5-20 business days (please note customs processing may cause delays).

 

Order Tracking

  • Once your order has shipped, you’ll receive a confirmation email.

  • Tracking is available on selected shipping options at checkout (excl. standard delivery).

 

Delays

  • Delivery times are estimates only and not guaranteed.

  • We are not responsible for postal delays, customs hold-ups, or issues once the parcel has been handed to the courier. Please remain patient and wait 7 days following the expected delivery date before contacting for a replacement to be sent. 

 

Wrong Address Disclaimer

  • Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders sent to incorrect addresses provided by the customer.


Lost or Damaged Packages

  • If your order hasn’t arrived within the estimated timeframe, please contact us at aprilfoils@outlook.com.

  • If your package is lost or arrives damaged, we’ll always work with you to resolve the issue (replacement or refund, depending on circumstances).

 

International Customers

  • Please note that buyers are responsible for any customs fees, taxes, or import duties. 
  • USA 'Trump Tariff': As of 29th August an additional tariff was made to imports into the USA. My products are exempt from such additional tariffs therefore there is no extra charge to US buyers.